Quality Management Systems

Mr Chipps quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or Quality Manager.

Our operations are audited regularly, be it on existing contracts or as part of an open market tendering process and we have our results compared with other contractors on a daily basis. Many of our contracts involve external audits that are conducted by independent auditors, and Mr Chipps consistently receives excellent results. In addition, quality systems are customised for each contract to ensure the best service and contract delivery possible for our clients.

To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality System with routine operation controlled by the Quality Manager.

The objectives of the Quality Assurance System are:

• » To maintain an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).
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• » To achieve and maintain a level of quality which enhances the Company's reputation with clients.
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• » To ensure compliance with relevant statutory and safety requirements.
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• » To endeavour, at all times, to maximize client satisfaction with the services provided by Mr Chipps as contractors.